Our Service Commitment
Our service commitment is what sets us ahead of our competition. Our team is committed to providing prompt, knowledgeable, and friendly support. Whether you have a question, need assistance, or just want to connect, we’re here to listen and to collaborate to find solutions–all within a respectful timeframe.
Responsiveness
Our team will return phone calls and respond to emails within 4 business hours.
Listen to Understand
We actively listen to understand your unique needs and tailor our solutions accordingly.
Communication
Your dedicated Primary Connector will be an HR Professional who will quarterback service delivery alongside a team of specialists assigned to your account. You will also have an assigned Secondary Connector and a Leadership Connector.
Accountability
We hold ourselves accountable to this Service Commitment and to always do the right thing. We invite you to let us know if any of these obligations aren’t being met.
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